wi9 FAQ: the answers we give most often on chat

Most messages we get are practical. Where does the bonus go? Why is a bKash withdrawal slow on the first try? How do I get the app past Android's install warning? This page puts those answers in one place, in plain words, so you can read them at your own pace instead of waiting in a queue.

Every figure below matches the current wi9 rules. When a term changes, this page changes with it, so it is worth a look before you claim anything or move money.

Bonus maths before you opt in

The wi9 welcome offer adds 250% to your first deposit and stops at ৳6,000 in bonus money. It opens at ৳500. The bonus is not cash: it sits in a separate balance until you wager it 19 times on eligible games, and the clock runs for 7 days from the moment you claim it.

Do the arithmetic first. A ৳1,000 deposit brings ৳2,500 in bonus, so clearing it means ৳47,500 in qualifying bets. If that sits far from your usual stake, the 19% reload on later deposits or the 1.7% daily cashback is the calmer route. Both leave your own balance as it is, and neither puts a deadline on your evening.

Cash in and cash out: timings worth writing down

All money moves in taka, so there is no conversion step and no rate to watch. Deposits through bKash, Nagad, Rocket, Upay or bank transfer usually land in about 4 minutes, and the average withdrawal takes around 12 minutes. The first payout is the slow one, because the account is checked properly once.

Keep the numbers in view when you plan a session. The minimum deposit is ৳500, the minimum withdrawal is ৳1,200, and the daily withdrawal ceiling starts at ৳90,000. Everything else on this page follows from those figures.

The numbers behind the answers below.
ItemValue
First deposit bonus250% up to ৳6,000
Reload bonus19%
Daily cashback1.7%
Wagering on bonus19x in 7 days
Minimum deposit৳500
Minimum withdrawal৳1,200
Daily withdrawal limit, Starter৳90,000
Deposit arrivalAbout 4 minutes
Withdrawal arrivalAbout 12 minutes
Games in the lobby1,300
App build3.1.19, 41 MB

Install night: putting wi9 on an Android phone

The APK is small enough for a modest data plan and old enough hardware to cope. It weighs 41 MB, needs Android 7.0 or newer, and costs nothing to download. Players install it on the way home and finish the setup on Wi-Fi, which is the sensible order: check the download on a good connection, then log in wherever you are.

One habit saves trouble later. Install from the wi9 app page only, and keep the file until the app is open and your balance shows correctly. Third-party mirrors are never worth the risk.

Limits, RTP and the games themselves

The lobby holds 1,300 games from Spribe, Pragmatic Play, PG Soft, JDB, Habanero, Ezugi and FA Chai, which covers slots, fishing rooms and live tables in one account. Minimum bets start at ৳1, so a ৳500 deposit is plenty for a long evening of small stakes rather than one nervous spin.

Return figures sit between 95.0% and 97.7% across the featured titles. Read them as long-run numbers and nothing more; they say nothing about the next twenty minutes on your phone.

The questions we answer most on live chat

Bonuses

  1. Is the 250% welcome bonus paid as cash?

    No. It opens as a separate bonus balance the moment your first deposit lands. You play it through 19 times on eligible games within 7 days, and whatever clears moves across. The cap is ৳6,000 and the offer starts at ৳500.

  2. What happens to the bonus if I withdraw early?

    Withdrawing before the wagering is finished cancels the remaining bonus balance and any winnings built on it. Your own deposit, and anything you won with it, stays yours. Nothing else in the wi9 account is affected.

  3. Do the reload, cashback and referral offers stack?

    They run on separate tracks. The 19% reload applies to deposits after the first. The 1.7% daily cashback is worked out on that day's net loss and credited to your cash balance. Referral credit is ৳275 once the friend you invited makes a first deposit.

Payments

  1. Which methods can I use to deposit?

    bKash, Nagad, Rocket, Upay and bank transfer, all in taka. Most deposits land in about 4 minutes. Send from a wallet or account in your own name so the payment can be matched to your wi9 account without a manual search.

  2. How long does a withdrawal really take?

    Around 12 minutes on average. The first one can take up to an hour because the account is reviewed once, and any documents you send are checked within about 2 hours. After that, payouts settle into the same rhythm as deposits.

  3. Why is there a daily withdrawal ceiling?

    Starter allows ৳90,000 a day. Silver, Gold and Ruby lift that to ৳130,000, ৳180,000 and ৳260,000 as your monthly turnover grows. The minimum withdrawal of ৳1,200 is the same on every level.

App and login

  1. The APK stops at "install blocked". How do I finish?

    Android is holding the file back because it came from a browser. Allow installs from your browser in Settings, keep 41 MB of storage free, then open the downloaded file again. The build is version 3.1.19 and needs Android 7.0 or newer.

  2. Does the wi9 app run on iPhone?

    There is an Android APK only. On iOS, open the site in Safari and add it to your home screen. It then behaves much like the app: same balance, same lobby, same cashier, one tap from the home screen.

  3. I forgot my password and no reset message arrived.

    Start the reset from the login page using the mobile number on the account, then check the SMS inbox rather than the email. If nothing comes through, live chat can confirm which number is on file and help you back in.

Games and limits

  1. What does RTP mean for one session?

    It is the share of stakes a game returns over millions of spins. Piggy Gold sits at 97.7%, Plants vs Dino at 95.0%, and either can pay nothing in a short run. Treat the figure as long-run information, not as a promise for tonight.

  2. Can I play properly on a small balance?

    Yes. Bets start at ৳1 on Midas Fortune, Lucky Gods Fishing and Piggy Gold, so a ৳500 deposit covers a long session at low stakes. The lobby holds 1,300 games across slots, fishing and live tables from seven providers.

Support and account care

  1. A bKash deposit left my wallet but my balance is empty.

    Send live chat the transaction ID, the amount and the time you sent it. Matching usually takes a few minutes, so keep the wallet screenshot ready. Do not send the money a second time until support confirms the first payment did not arrive.

  2. How do I set a deposit limit or take a break?

    Ask live chat to place a deposit limit on your wi9 account, or follow the steps on our responsible gaming page. Limits can be lowered at any time; raising one again starts with a conversation with support, which is the point of the tool.

Still stuck on something? Live chat is open 24/7 and a person answers in minutes. If you have not signed up yet, create a wi9 account and the welcome offer will be waiting; otherwise head back to the wi9 home page to see what is running tonight.