What wi9 Records When You Sign Up
Four fields are asked for at sign-up: your full name as printed on your ID, a mobile number you actually answer, your date of birth, and the district you live in. The name and number let wi9 match a deposit to a real person. The date of birth keeps anyone under 18 out of the lobby. The district tells support which hour of the day you are likely to be awake.
Nothing else is needed to open an account. You can walk through the lobby, open game rules and watch live tables without handing over a single detail. Information is only collected when you register, make a deposit, or ask support for help with a stuck transaction.
The table below lists each field wi9 stores, why it is useful, and which team inside the company is allowed to open it.
| What we keep | Why it is needed | Who can open it |
|---|---|---|
| Full name and date of birth | Age rule and matching a wallet to the right person | Account team, live chat support |
| Mobile number | Login codes, deposit matching, urgent notices | Payment team |
| Photo of one ID document | One check before the first withdrawal clears | ID review team only |
| Device and browser details | Stopping a stolen password from being reused | Security team |
That ID photo is requested once. wi9 accepts a National ID card, a passport, or a driving licence, and nothing more than one of the three. The review usually finishes in about 2 hours, and the same document is never asked for a second time on the same account.
Your bKash or Nagad Number and Where It Goes
A wallet PIN never reaches us, and neither does the one-time code sent by SMS. Both go straight to bKash, Nagad, Rocket or Upay. What wi9 receives back is a transaction reference, the amount, and a timestamp. That reference is the thing support asks for when a ৳500 deposit has not landed in your balance.
Cash outs run the other way. The smallest withdrawal is ৳1,200 and a Starter account can take out up to ৳90,000 in a day. A payout is sent back to the same wallet that made a deposit, which is one honest reason the number is stored at all. Bank transfers follow the same rule, with the account name compared against the name on your wi9 profile before anything moves.
Payment companies keep their own records on their own systems. Their privacy notices cover that copy, and we cannot read it, change it or delete it for you.
How Long a Record Stays With Us
Nothing is kept forever. Records sit on our systems while the account is open, and for a while afterwards, because a payment dispute or an audit request can arrive long after a bet is settled.
| Record | How long | Reason |
|---|---|---|
| Name, number, date of birth | While the account is open | Login, payments, age rule |
| ID document photo | After the first withdrawal clears, then held for audit | Proof the check was done |
| Bet and deposit history | After closure, until dispute and audit windows close | Sorting out payment claims |
| Live chat transcripts | A short window, then trimmed | Following up on the same issue |
| Marketing preference | Until you switch it off | Proof of consent |
Ask for deletion and wi9 removes what it can. A few rows stay, because a payment record has to exist if a bank or wallet asks a question months later. When that happens, support tells you which rows remain and why they are still there.
Cookies and Log Files on the wi9 Site
Signing in sets a session cookie. That is what keeps you logged in while you move between the lobby, a slot and your wallet page. A second cookie remembers language and currency, so the page does not reset on every visit.
Server logs record the IP address, the browser, the device type and the pages opened. Those logs are read when an account behaves oddly, say two logins from different cities ten minutes apart. They are used for security, not for advertising, and no ad network writes its own cookie through this site.
You can clear cookies in your browser whenever you like. Doing that signs you out and resets the language choice. It does not close the account or touch your balance.
Who Else Sees Your Details
Details are shared with a short list of partners, and each one receives the least it needs to finish its own job.
- Payment partners: bKash, Nagad, Rocket, Upay and your bank see the amount, the reference and the wallet number involved.
- Game studios: Spribe, Pragmatic Play, PG Soft, FA Chai, JDB, Habanero and Ezugi receive a player ID and bet data so a round can be replayed. They do not receive your name, your ID photo or your wallet number.
- Support and security tools: these see chat logs, login history and device details, which is how a duplicate account gets spotted.
- Authorities: records are handed over only when a lawful written request arrives, and the request is logged.
Personal data is not sold. No list is rented to an advertising broker, and no profile is passed to a data buyer.
Fixing, Downloading or Closing Your File
You can see, correct, download or delete most of what wi9 holds. Requests run through live chat, which is staffed 24 hours a day, and each one is logged with a ticket number you keep.
-
Sign in to your account
Requests are only accepted from the signed-in account. That way nobody else can pull your file or close it on your behalf.
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Open Profile, then Personal Details
A misspelt name, an old address or a new phone number can often be corrected here in under a minute, without waiting for anyone.
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Ask in live chat
Request a copy of your data, a correction, or a closure. Support hands back a ticket number in the same minute you ask.
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Wait for the review
Identity changes are checked by hand. Most finish within 2 hours, and a closure is confirmed in chat once any remaining balance is paid out.
A closed account stops all marketing at once. Betting history and payment rows stay for the audit window described above, then they are dropped.
Messages From wi9 and How to Stop Them
Service messages cannot be switched off. A withdrawal confirmation, a login from a new device and a change of wallet number all trigger a notice, because silence in those moments would be worse for you than a message.
Promotions are a different matter. Bonus alerts, new game notes and tournament reminders only arrive when the box is ticked. Turn it off in Profile, then Notifications, or reply STOP to any SMS. The change applies immediately, though a message already queued may still land once.
Age Limit and Accounts Flagged as Underage
wi9 is for adults only. If a review suggests an account belongs to someone under 18, it is frozen while the document is checked. Deposits go back to the wallet they came from and the account is closed. No balance is ever paid out to a minor.
A parent who finds a young person using their phone or wallet can message live chat. The account is closed the same day and the number is blocked from signing up again.
If We Change This Page
The page is edited when a payment partner changes, when a new game studio joins the lobby, or when a rule needs plainer wording. The version published on this URL is always the one that applies.
A change that affects how long records are kept, or who is allowed to see them, is announced inside the account before it takes effect. Continuing to use wi9 after that notice means the new wording covers your account.
Before You Write to Support
Does wi9 ever ask for my wallet PIN?
No. No staff member, in chat or by phone, will ask for a bKash or Nagad PIN or an SMS code. A message that does is not from wi9, and it should be reported in live chat.
Can I play without sending an ID photo?
Yes, for browsing, registering and depositing. The photo is only requested before your first withdrawal, and one of three documents is enough: National ID card, passport or driving licence.
How do I get a copy of everything you hold?
Ask in live chat from the signed-in account. Support prepares the file and confirms in the same chat thread. Most copy requests finish inside 2 hours.
Is any data left after I close the account?
Partly. Payment and bet rows stay for the audit window, everything else is removed. Support tells you exactly which rows remain and how long they are held.
Do game studios see my name?
No. A studio receives a player ID and bet data so a round can be checked, and nothing that identifies you as a person.
New to the site? Start on the wi9 home page to see the lobby, or open a wi9 account and set your notification choices on the very first day.